Get in touch
Whether you've got feedback, questions, concerns or just want to tell us something lovely, find our contact details below.
Contact Us
We aim to respond to all emails within seven working days.
Customer Service
For general enquiries:
Phone: 01843 233525
Monday – Friday: 9am - 1pm
Our phone line opening hours have recently changed. You can still email us at any time and we'll reply as soon as we can.
Email: Customerservices.uk@pocher.com
Technical services
For faults and repairs:
Phone: 01843 233512
Monday – Friday: 9am - 1pm
Our phone line opening hours have recently changed. You can still email us at any time and we'll reply as soon as we can.
Email: Technicalservices.uk@pocher.com
Frasers Plus
Hornby Hobbies accepts orders paid via Frasers Plus. You should direct most queries related to your Frasers Plus account to them. See Frasers Plus FAQs and customer service page.
Clearpay
Hornby Hobbies accepts orders paid via Clearpay. You should direct most queries related to your Clearpay account to them. You can access your Clearpay Account here.
United States
Customer care
Phone: 1.877.358.6405
Email: customersupport@hornby.us
Technical support
Phone: 1.877.358.6405
Email: technicalsupport@hornby.us
General enquiries
Email: info@hornby.us
New dealer enquiries
Email: sales@hornby.us
Dealer technical support
Phone: 1.877.358.6405
Fax: 1.253.922.7203
Email: dealersupport@hornby.us
France
Italy
Germany
Spain
Other contact details
Press enquiries
Email: pr@hornby.com
Phone: 01843 233500
Need spare parts?
technicalservices.uk@hornby.com
Please include the product code in the subject line.
In the email body, include:
- your full name, delivery address, email and phone number
- the model name, number and the section of the instructions that the part is in
- where and when you bought the item (proof of purchase if available), and the full traceability code found on the small white label on the rear of the box.
These details help us help you faster and identify any common faults.
How can we help you?
Looking for something specific? Check our support pages for delivery information, returns and repairs, pre-ordering and more.